FAQ
Frequently Asked Questions:
 
Q: Curtains, are they sold individually or in pairs ?
 
A: All our curtains are sold in PAIRS unless stated on the product, panels and singles are sold individually.
 
 
Q: Curtains, how are your measurements worked out ?
 
A: Our meaurments are shown in WIDTH then HEIGHT (DROP) for example a Volta 66in x 72in is a PAIR of curtains with EACH curtain measuring 66in WIDE and 72in HIGH(DROP)
 
Q: Curtains, how do I measure my window so I know what size to buy ?
 
A: Take time to measure your window carefully. We suggest using a metal tape measure. The first step is to decide whether you want your curtains to hang from a track or pole, both of which should be positioned 15cm above the window and extend 15-20cm either side.
 
Measuring width

Measure the total width of the track or pole (excluding the finials) – do not measure the window unless it is wall-to-wall. Don’t forget to allow for overlap – this is an additional measurement, normally 2.5cm this allows the hanging curtains to overlap in the middle when they are closed.

Measuring length

Before measuring the length, decide whether you want your curtains to fall to the sill, past the sill or to the floor.

Sill length curtains finish 1cm above the sill.
 
Poles:
Pencil pleat curtains: Measure from the eye – the small metal ring at the bottom of each curtain ring. This will prevent the pole or rings from being obscured by the curtain.
Tab top and eyelet curtains: Measure from the very top of the pole.
 
Track
Measure from the top of the track.
 
The curtains
The total width of both curtains should be two to two and a half times the width of the track or pole, Example your pole/track is 100cm you would select curtains from our range that were 116cm wide or the next size up, this is because each curtain would be 116cm combine them both and you would have a total length of 232cm which would allow you plenty of curtain to "gather" the headers.
 
This is a very rough guide, if you need any assistance please feel free to give us a call.
 
 
Q: I ordered the wrong products what do I do now ?
 
A: We have a no quibble 7 day money back policy, simply contact us via email or phone to obtain an return number then simply send us the goods back, a full refund will be done within 30 days.  The cost of postage to return items is the responsibility of yourselves, and we would recommend that you use a traceable method of postage.
 
 
Q: How do I know my card details are safe when shopping online with Textiles Direct ?
 
A: Textiles Direct have partnered with Sagepay one of the UKs leading payment providers, we have absolutley no access to your card details as these details are protected by Sagepay.  Sagepay are level 1 PCIDSS complient and as such we are confident that your details are in safe hands.