Making Returns

Please email or write to us stating your intent to return items quoting your order reference number. info@tdtextiles.co.uk

For all returns you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. You may return products personally by going to one of our stores; this will not attract any charge.

When returning items you are strongly recommended to obtain proof of delivery as we cannot accept responsibility for parcels lost in transit.

At Textiles Direct Ltd we aim to give an immaculate service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.

If you are not happy with your Textiles Direct Ltd goods please return them to us within 7 days of receipt, please email or write to us stating your intent to return items quoting your order reference number.
We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging.
We strongly recommend you obtain proof of delivery as we cannot accept responsibility for parcels lost or damaged in transit.
We can only refund the costs of postage (to a maximum of £5.95) where the item returned is deemed faulty by Textiles Direct Ltd.

Please return your items to:

Textiles Direct Ltd
Textiles House
Wilson Road
Huyton
Merseyside
L36 6JG

VAT No: 548487984
Registered in England No 2438944

Telephone
0845 052 2202

Fax
0151 481 5432

Email
info@textilesdirect.co.uk

Important

If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
If exchanging goods and the new item you require costs more than the one you returned an additional payment will be required.
All items that are exchanged will attract a new delivery charge at the current rate.
Only replacement Items deemed faulty by Textiles Direct Ltd will be sent to you free of P&P charges.

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed